Good morning, my name is Rafael Barea, and on the 2nd and 3rd of May I made a move with you, but when you arrived 3 days before the move, the conditions agreed in the contract were changed.... I have contracted the removal for the 3rd of May, a few days before we are informed that it will take two days, that they have measured wrongly and that it cannot be done in just one day, that it would be too many hours and that it must be done in two full days. The solution given to us is: "WE WILL RETURN THE SIGNAL AND WE WILL NOT DO IT" HOW? I guess we all know that in the removal work you only have 1 day per agreement, and that choosing day 3 is to take advantage of the weekend to accommodate us and start working the following Monday.Here comes the first drawback, since requesting a day means between the two of us more than 300 € of our salary, or devote a day of holiday to something that is already agreed.Ok, we accept, giving us as consideration the assembly of two hours contracted.Lega day 2 (first day of moving) begin to collect ... and at 14:00h exact, but exact CUT!!!!!,Second day, day 3, begin to "finish" and we go to the new home. And they leave us there, and we have to ask for one more day of holiday ... They did not perform the work of clear assembly, wait until Monday to ask for one more day of holiday, and be waiting for them with their office hours ... can do it ... so the consideration, was not provided!!!So I understand the removals last more than 72 hours, it is inconceivable to have a customer like that, PROFESSIONALISM! Once finished, with Miss Eva, who is with whom I have been in contact both by phone and Watts, is notified of these incidents, and the damage caused.days pass nobody calls me, nobody a superior, nobody customer service nobody!!!tired of claiming to Miss Eva, that same day we call customer service, very contemptuously to a customer that this ignited by the treatment, by the forms and now above by the damage, solves it easy, 490 € and all ready!List of damages:Microwave broken from falling to the floorCeramic heater, fallen to the floor and brokenSet of bohemian glasses, family gift, 6 units broken 4Dining table, without full protection in two cornersIn the only piece of furniture that they placed, they broke through the adjoining wall, so I had to call a bricklayer and repaint.Broken photo framesA few days ago, my wife asked Sta Eva for the insurance contract to be able to study the contracted insurance, have you received it, because we haven't!!! More than 20 calls, more than 20 messages, nobody calls, nobody answers me, nobody gives us a solution.we have paid 1.500€ for a move, badly planned, badly carried out and badly finished, and of course badly managed.And now they want to give me 490€ to replace? a living room table? a bricklayer? a heater? and last but not least, our arrival at the urbanization is marked by the removal, as we have received complaints from the neighbours through the president, that the removal company, jumped fences, left food in the gardens, left cans lying everywhere,,,, a poor image for a prestigious company.... I don't think anyone in this urbanisation will pay them back, they dropped things and left them broken on the ground... I need an answer, I am waiting for your reply.read more